All UK & International orders are given a tracking number which is via DPD. To track your order, you are advised to use the tracker reference number on the DPD website as provided in you order confirmation email.
Yes. We do have an active Instagram, Facebook, Linked In pages. You can follow us to stay up to date on new product launches, exclusive competitions and inside information from behind the scenes at I LOVE HQ.
We accept the following methods of payment: Visa, Visa debit, Mastercard, Maestro, Switch, Solo, PayPal, Apple Pay and Clear Pay.
If you get product in your eyes, rinse thoroughly with clean water.
We aim to dispatch orders within 5 working days. You must allow the standard shipping time from the date of dispatch - within the UK please allow up to 15 working days and outside the UK it's up to 35 working days. If you haven’t received your parcel after this time, please get in touch via the Contact Us page.
If you haven’t received your order within 15 working days UK or 35 working days international, please get in touch via the Contact Us Page.
No. Our products are always cruelty free and never tested on animals.
Yes. Our Wellness and Naturals collections are vegan society certified.
Yes. Our products are suitable for vegetarians.
Yes. Our products are soap free.
Yes. Our products all contain different levels of natural extracts, including essential oils.
Most are alcohol free. Although the body spritzers do contain up to 40% alcohol.