It can usually take up to 14 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed.
On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).
We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
Please note that refunds can only be issued back to your original payment method.
You have 30 days from your order placement to return your order back to us.
Please remember to get in touch with us before returning your parcel either at firstname.lastname@example.org or by calling us on 01772 802077 (Option 1).
Please follow the instructions above to return your goods.